 Offshore Outsourcing Services
This site makes an attempt to serve you with the in-depth knowledge of entire gamut of outsourcing services. Irrespective of the field classification, here is a genuine effort to augment your knowledge base with regards to traditional outsourcing services and IT outsourcing services, which can be availed in the current market place.
In today's dynamic business environment where various companies are trying new, low risky options for application that are complex or mission-critical keeping financial, managerial, strategic or tactical components in to consideration. Organizations have recognized that they have to focus on their core competencies with respect to the limitations that they have. They need to expertise comprehensively on the core competencies and outsource the non-core activities to other organizations that have expertise in these non-core activities. Because of the need to expertise in core competency, outsourcing services have become the most sort-after business practice in the world market. Offshore outsourcing has become a corporate strategy that various organizations in the global market had adopted to enhance their productivity and competitiveness effectively in various business verticals.
Top
Benefits from Offshore Outsourcing
 Reduce Product Development Cost and Overheads
Offshore outsourcing facilitate effectively to reduce your product development expenditure and associated work overheads because of delegation of this activity to offshore outsource service provider, as a result of it your company can achieve a higher competitive edge against its competitors in the market.
Reduce Capital Expenditure and Technology Chasing Cost
Indian companies can provide call center services to clients based in the U.S. or the U.K. at one-sixth to one-fourth of what it costs in the U.S., U.K. or Australia.
Concentrate on your core business functionalities
By offshore outsourcing your project you can, successfully concentrate on your core business functionalities and focus on company's future business strategies within your company resources and business constraints.
Access to specialized Skills and gain technical expertise
Offshore outsourcing facilitates your company to access specialized technical skills which may or may not be within the propensity of your company. Offshore outsource service provider will facilitate you to access its highly specialized Skills during various phases of your product development
Improve Productivity, Quality and value added services
By offshore outsourcing your company will improve its productivity and quality of the services provides to your clients and facilitate in adding value to your services.
Improve Efficiency and Services
By offshore outsourcing your development projects your company gets facilitation in improving efficiency in many ways like your company provide qualitative product to your clients with in specified time and financial constraints without any post complexities or issues of project implementation and this will improve overall efficiency of an organization in terms of product development capabilities and above all your company only have to concentrate on its backend business operations for optimum output from the present resources.
Increase Customer Satisfaction and long-term business relationships
By offshore outsourcing your company will improve its customer's satisfaction level by providing quality oriented services which in tern leads to build up a trusted long term business relationships with your customers.
Expand your business horizon across the globe
Offshore outsourcing facilitates your company to expand your business operations to the other parts of the globe, where you company not otherwise be able to extend due to various reasons like no marketing support, no infrastructure etc. whereas with the help of your trusted offshore outsourcing service provider you can concentrate on the competitive business affiliations or qualitative business partners in the countries where your company may not be having physical presence for your products and services, this will add to flexibility to your company business.
Start new projects quickly
Offshore outsourcing facilitates your company to start new projects with in a short span of time by choosing right offshore outsourcing service provider because your company only have to take the project and provide the necessary and sufficient information to the offshore outsourcing service provider which will start new projects after initial requirement analysis as they already have project development prerequisite ready and at its place, thus your company don't have to arrange any technical human resource or add on technical infrastructure to start the new project.
Top
Offshore outsourcing Methodology
Analysis: research the customer's requirements and readiness for outsourcing.
Strategy: determine the best overall outsourcing strategy for the customer's business.
Contract development and signing.
Develop offshore outsourcing strategy.
Transition: vendor selection, costing, contract negotiation and initiation.
Project development management.
Implementation: project management, review and monitoring, where appropriate with a phased hand-over of control to the customer.
Maintenance and Support.
Maintaining long term business relationships.
Top
Offshore outsourcing Communication Model
Communication is most critical aspect of any project success or failure, thus it has to be handle with utmost importance and attention.
Bettersense communication model is the key factor between two parties engross in software product development through the offshore outsourcing. Communication model of offshore outsourcing includes communication through various communication channels like email, online voice/text/video based chat, FTP, IP telephony, telefax or telephone and fax etc.
Proper communication between the company and offshore outsourcing service provider will provide the following:
Regular contact between company and its offshore outsourcing service provider in order to keep transparency in all transactions.
Provide a medium to conveying proper information regarding project requirements and other related instruction in clear and concise format.
Facilitates in providing proper feedback of the project day to day activities and status.
Facilitates in clarify all the possible doubts that may can rise in due course of product development or after that.
Top
Offshore outsourcing Delivery Model
Onsite
Offsite
Hybrid
Bettersense offshore delivery model is flexible and as per specific client needs and generally project manager will go to the onsite for understanding the prerequisites of the project who in turn delegates the refined project requirement in the form of project specifications to the offshore coordinator, then after detailed analysis of the provided project specification, development work is started and status of the project will be informed to project manager onsite who then communicate it to the client.
In case of application development after completion of the development and system testing software application will be delivered and implemented at the client end onsite with product training.
In case of online application or web site development once the work is completed, it will be tested and delivered online with the help of our associated secured data centres and further training will provided either online from the offshore outsourcing development centre or onsite with the help of our trainers.
Thus, we provide a mix blend of onsite, offsite and hybrid type of offshore delivery model for our valuable clients.
Benefits to Outsource India
Language
India has the second-largest English- speaking population in the world.
English is the principal language for the business transactions in India.
Manpower
India has the second largest and the fastest growing pool of Technical manpower.
High availability of Computer literate, English speaking & educated customer care professionals.
India has the lowest manpower cost. Manpower cost is approximately one tenth of what it is overseas. The annual cost per agent in USA is approximately $45,000 while in India it is around $6000.
Reliability and Security
The work force is highly reliable and can deliver world-class quality and ensure rapid delivery of service. Indian companies are also increasingly adapting to international quality and security standards.
Infrastructure
India is outfitted with well-connected telecommunication systems on a world-class scale· High availability of infrastructure resources.
India's satellite-based telecommunication network enables almost instantaneous high-speed transfer of voice and data across the globe.
Cost Benefits
Indian companies can provide call center services to clients based in the U.S. or the U.K. at one-sixth to one-fourth of what it costs in the U.S., U.K. or Australia.
Time Zone
A virtual 12-hour time zone difference with the USA and other markets for Outsourcing services is in India's favor.
Pro-Active Government
The department of telecommunications, Government of India has given a special thrust to the industry by reducing the prices of high-speed international private leased circuits. The recent IT boom has prompted the Government of India to announce exemptions from income tax and customs for the exports of IT enabled services. Central and the State governments have put emphasis to set up state-of-the art infrastructure for the projected boom for IT enabled services. Private Internet gateways and 100 foreign direct investments have been given approvals. "Potentially 50-80 percent of total process costs in most IT enabled services can be out sourced offshore. As much as 70 - 80 percent costs can be reduced primarily because of wage differentials. However, in order to manage operations in remote locations, expatriate management may initially be required to support the remote locations. This together with higher telecom costs could result in additional costs of 10-20 percent. Hence there could be 50-60 percent saving on out located processes." (VCare Technologies, Market Perception Memo III, July 2000)
Top
|
